Should your business invest in a self-service solution? Let’s find out!
Self-service kiosk solutions are everywhere, from city centres and retail shops to airports and fast food restaurants. They offer an incredible range of features and come in a wide variety of form factors to suit every need, but are they essential to running a business in the modern world? Or is their ubiquity just part of a fad? We decided to investigate.
So, should your business invest in a self-service solution? Read on to find out.
It’s the dominant industry trend
As this article from Big Think points out “McDonald’s is adding self-serve kiosks to 1,000 stores every quarter for the next two years.” Investing in self-service kiosk technology is becoming a matter of immense importance for so many businesses across a wide range of industries.
Part of the reason for this is the huge range of functions served by the technology, including:
- Engaging, interactive display technology
- Increased efficiency
- Improved levels of customer service
- Contactless payment
There’s one reason, though, that doesn’t get discussed often enough: the fear of missing out. No business wants to be perceived as behind the times when it comes to self-service technology, this means that many businesses are willing to invest heavily in this technology in order to keep up with their competitors and offer the same level of service to their customers.
Want to learn more about self-service kiosk technology? Check out our blog on 7 incredible benefits of self-service kiosks!
Efficiency of service: self-service kiosks offer an incredibly efficient way of providing services to your customers. Whether it’s ticketing, payment, wayfinding or a wide range of other functionalities, self-service kiosks are fast, efficient and incredibly unlikely to encounter errors.
Staff efficiency: one of the key ways in which self-service kiosks improve the productivity of your business is by boosting the efficiency of your staff. This boost in efficiency is most commonly achieved with the help of kiosks that help manage staff more effectively. These kiosks – often known as visitor management systems – offer a unique way to sign in, manage and monitor staff members, visitors, contractors and more. Not only do these kiosks offer a fast and easy way to sign into the premises, they also allow reception and administration staff to save huge amounts of time they would have spent on paperwork.
Improved customer service
Pleasing your customers is the most important part of running a business, and a great way to ensure that your customers have a great experience every time is to offer them new ways to interact with your business. Self-service kiosks offer a great way to serve your existing customers more efficiently while simultaneaously attracting new ones.
Self-service kiosks can also be updated remotely using content management software, so you can tweak and improve the customer experience on the fly whenever and wherever you need.
Want to learn about the effects of self-service technology on consumer behaviour? Head to the blog to read more!
Data – lots of data
Businesses are, now more than ever, looking to data and analytics to gain insights on their customers, staff, processes and more. This information allows them to evaluate their present performance, plan more effectively for the future by allowing them to predict the directions the business is heading.
Let’s take, for example, a retail business. Using a self-service solution to pay for products allows the business to gain insights into each product sold. The business can track amounts sold, which products were bought alongside others and much more. This allows them to see which products are performing well and which are underperforming, allowing them to improve their products or streamline their offering.
If you’re looking for a solutions provider that combinesinnovative self-service technology with bespoke software development, project management, installation, support, training and more, look no further than LamasaTech. We’re a forward-thinking, project-focused digital technology company with a fantastic reputation in the digital technology industry, particularly with self-service solutions.
Many companies will only provide you with the self-service solution hardware. We believe a more holistic approach is vastly superior. We’ll work closely with you on every aspect your project, from planning and installation, to dedicated after-sales support and training.
Not only will we provide you with high-quality self-service kiosk solutions, we will collaborate with you on every aspect of your project, including:
- Pricing and quotation
- Hardware production
- Software development and content management system
- Project planning, management and consultation
- Installation, support and training
At LamasaTech we’ll work with our clients to provide them with the perfect self-service solution. No matter how large or small your project, nor how demanding your requirements are, we’d love to help bring your project to life.
Contact us now to discuss your self-service project!