Discover the transformative benefits of self-service kiosks for your business.
Self-service kiosks are all the rage at the moment. It’s becoming increasingly rare to find retail shops, restaurants and public spaces that don’t utilise self-service kiosk technology in some form. There are so many benefits of self-service kiosks that we couldn’t possibly fit them all into one post, so instead, we’ve just picked out seven of our favourites.
Let’s explore some of the many advantages of self-service kiosks and discover how this incredible technology can take your organisation to the next level.
1. Saving resources
One of the key benefits of self-service kiosks to your organisation is that they save on resources, particularly staff time. Take, for example, a self-service visitor management kiosk. These kiosks allow visitors, staff, and contractors to sign in using a kiosk without needing any assistance from a receptionist. This saves administration and reception staff valuable time that can be used for more pressing tasks.
Another of the many benefits of self-service kiosks is the ability to easily adapt them to meet emerging requirements within your organisation. For example, you may want to begin accepting payments using a self-service kiosk that had previously only been used to display wayfinding maps. This can be accomplished easily as most kiosks include the option to integrate with payment devices such as Ingenico, Verifone and Worldpay quickly and easily.
The adaptability of self-service kiosks ties directly into their connectivity. Because self-service kiosks are networked, they can be remotely accessed and controlled from anywhere with an internet connection using cloud-based software. This allows staff members to push new content, software, fixes and more to the kiosk remotely from anywhere in the world.
4. Serve more customers
Because ease of use is one of the key benefits of self-service kiosks, customers frequently find it quicker and more convenient to use self-service kiosks than going to the counter. This has the added benefit of creating a positive customer experience that leads to positive word of mouth. If a customer has had a great experience with your self-service technology they’re likely to tell other people, increasing your potential customer base. Not only are self-service kiosks allowing for faster, more efficient serving of customers, they’re also changing customer behaviour in a fundamental way.
5. Increased profits
Despite the initial investment that self-service kiosks carry with them, they offer a keen return on investment for your organisation. As your reputation for fast, convenient service increases, your customer base will grow, creating more streams of revenue. Self-service kiosks also offer improved upselling capabilities compared to traditional methods of service, improving the potential for increased profits.
6. Quicker service
Another one of the key benefits of self-service kiosks is that they circumvent the issue of customers coming into your retail space and leaving if they see a queue at the counter, as they can quickly and easily check out using the self-service kiosk instead. This enables you to retain valuable customers and prevents you from losing out to a competitor.
7. Improved customer satisfaction
The ability to adapt to different requirements and serve more customers in a timely fashion means that self-service kiosks are becoming integral to maintaining a satisfied customer base. Self-service kiosks also enable customers to be more informed about the products you offer. Have you ever been looking for information on a product or service offered by a company but not been able to find someone in-store to talk about it? Self-service kiosks solve this issue, allowing customers to browse entire ranges of products and services at their convenience. This simultaneously increases customer satisfaction while also creating a customer base that is more knowledgeable about your products and services.
Want to read more about how self-service kiosks are changing industries? Take a look at our blog on the transformative effects of self-service technology on healthcare.
If you’re looking for a comprehensive supplier of self-service for your organisation, look no further than LamasaTech. We’ll take you through every step of your project, so you can start enjoying the benefits of self-service kiosks in no time.