Feedback and Survey Kiosks
Capture customer and employee feedback instantly with touch screen survey kiosks
Gather customer, visitor or employee at the point of experience - in the moment they are most likely to provide honest and useful feedback. Feedback kiosks are perfect for measuring customer satisfaction or employee happiness using a variety of question types - from simple smiley face options to Likert scales and free text inputs.
Touch screen survey kiosks give you the platform to gather feedback and measure customer satisfaction in busy locations - including tourism sites, public services, offices and shops.
The survey system is very easy-to-use and it's great to have the options of using a wide variety of question types - like smiley faces. We've been able to identify little issues as they arise and make quick fixes to improve customer satisfaction. We were never aware of these before we started using the survey system, as customers are much more likely to leave feedback now rather than having to report something to staff.
Feedback can be gathered regularly and answers are more insightful as surveys can be made very specific - about a certain event for example. Before we were using a survey a few times a year which gave us very generic info.
Online support via live chat is excellent and very responsive. LamasaTech have been really easy to deal with and the personal service we've received has been fantastic from the first point of contact and has continued throughout the whole process.
Choose the feedback survey software or all-in-one survey kiosks
Survey Kiosk Software
All-in-One Feedback Kiosks
Gain actionable insights for quick decision-making
Empower your team to make fast decisions to improve service, increase sales and alleviate issues.
The reporting suite provides live reports and analytics with quick-check indicators for staff to gain insights at a glance.
Set up real-time notifications customising your alerts based on responses on your customer survey kiosks.
Build surveys with a variety of question types
Create your surveys using a variety of question types to suit your audience - use smiley face feedback buttons for quick recognition and responses or alternative question types, such as Net Promoter Score (NPS), Likert scales and free text inputs.
Tailor the flow of your survey with question branching to maximise engagement and reduce abandonment by tailoring questions based on respondents’ previous answers.
Launch secure, reliable surveys in public settings
Survey results are kept secure with SSL encryption. User roles define accessibility so only team members with the right permissions get access to the relevant data.
Receive connectivity alerts if your survey kiosks go offline so you can get them back online quickly.
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Easy-to-use interface
Intuitive interface makes it quick and easy for respondents with visually recognisable symbols.
Brand customisation
Customise feedback surveys to match your brand, by adding your logo and choosing a colour scheme.
Quick set-up and edits
Design your survey in minutes with our quick online builder and set question types.
Real-time results
Get live reports on your online dashboard or set-up text and email alerts based on responses.
Remote deployment
Create and launch your customer satisfaction survey from anywhere - no physical update necessary.
Text analytics
Text analytics make it easy to understand free input answers and detailed feedback.
Language capability
Provide your survey in multiple languages to cater for your different respondents.
Downloadable reports
Analyse reports in your online dashboard or download in Excel or PDF format.
Touch screen survey kiosks
Sleek, touch screen feedback kiosks are the all-in-one solution for gathering feedback. The terminal includes a stand of your choice, a 10-inch Android tablet and charging cable and the survey software. We can also offer outdoor and bespoke builds to suit the needs of your environment.
Desk or Wall Mount Survey Kiosk
Slimline Survey Kiosk
Dynamo Survey Kiosk
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