Client
A leading logistics company was having problems managing sorting and distribution staff work across nine different zones within Bahrain’s busy airport. Staff have tight deadlines based on flight schedules. Managing the incoming and outgoing flights to ensure all packages and parcels are loaded on time had become difficult to manage.
Solution
After consultation and extensive user research to understand the client’s user requirements, we installed:
- A visually engaging and intuitive cross-platform web-based user interface onto the client’s existing network.
- Ten 55” LED TVs displaying accurate flight times, countdown timer, video & RSS feed and corporate information.
- Fully responsive back-end web system, optimised for all screen sizes, from desktop to mobile devices.
- A full administrator panel for the client to set up and use internally.
- Daily, weekly or monthly reports are emailed to the management team to manage the employee process and identify areas of improvement.
- Daily data sheets are uploaded onto the system to create a streamlined data input onto the system to be displayed on the digital signage display.
Large branded screens in each of the ten airport zones now provide an easy-to-read interface for the client’s employees. Up to three active flight times are clearly displayed with a countdown, current time, queued flights, video feed, and zone title and status.
RESULTS
Staff efficiency and customer satisfaction have dramatically improved as a result of the time-management system. The solution is also capable of being rolled out to other airports and facilities.
Client Testimonial – “When we opted for a solution to display the cut-off time for the daily outgoing flights, we could not find the required solution in the local market. LamasaTech presented the perfect solution, but did not stop there – they enhanced the system and added valuable features. The after-sales concept is very prevalent with LamasaTech, as their technical team continues to support us every time we place a request. I strongly believe that we’ve taken the right decision by selecting the LamasaTech expertise and their tailor-made solutions. The benefit of the solution is remarkable as the staff members are notified of the cut-off time, which increases productivity. The LamasaTech solution has had a very positive impact, not just through the basic function, but also through having the ability to display video clips and important instructions.”
