Leading Health Authority: Self-Service Kiosks for Patient Feedback

CASE STUDY: Leading Health Authority

LamasaTech Provides Leading Health Authority with a Digital Platform to Gather Patient Feedback

CLIENT

LamasaTech were approached by a leading health authority to complete a consultancy project with the aim of presenting system and project designs. The purpose of this project was to enable the health authority to collect feedback from people visiting a number of hospitals. The kiosks would need to be designed to specification and include an incentive for those who share their feedback. The information entered into each kiosk would then need to be collated and accessible from a staff member remotely.

OBJECTIVES

  • Increase level of feedback gathered to in turn improve patient experience
  • Give staff easier access to the results to make actionable impact

SOLUTION

LamasaTech delivered a full consultation, and presented a way forward by supplying architectural documents, system architecture, full rendering and hardware specification. All of the research and documentation was focused on the main aim for the health authority which was feedback collection. Our consultancy encompassed all aspects of what our client was looking to achieve.

The solution includes an incentive in the form of a voucher code which would be printed out once the feedback form was completed. The kiosks benefit from dual screens – the first screen shows the feedback form that the customer fills in, and the second is for advertising and promotional services. All of the feedback information is collated on one system for review, giving the health authority full control and access of the data.

  • Full consultation
  • Hardware specifications
  • Full Rendering
  • Architectural Documentation
  • System Architecture

RESULTS

Finding ways to encourage customers to feedback on your products or services is becoming increasingly difficult. Companies must now look to new methods of engagement in order to gain valuable feedback. By using such a system such, the health authority was able to gather feedback more easily and incentivise a bigger audience to provide feedback.

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