Civil Aviation Authority in Middle East: Self-Service Kiosks


LamasaTech were approached to supply a number of self-service kiosks for a civil aviation authority. These kiosks were required to allow the user to perform multiple tasks. These tasks included:

  • Making payments
  • Making phone calls
  • Scanning barcodes

The kiosks were also required to have the ability to display information in real time.


LamasaTech produced a number of full self-service kiosks that would allow users to perform multiple tasks, including payments and telephone calls. All of the kiosks had:

  • Anti-vandal and a secure casing
  • Full corporate branding
  • A full receipt printer, keyboard trackball and VIOP facility

The kiosks have the ability to accept payments in multiple currencies and are in operation 24 hours a day.

Each kiosk is equipped with a content management system allowing staff to remotely update information on the kiosks.

Civil Aviation Authority Case Study

These kiosks were also equipped with a control management system. This system controls the kiosk’s heartbeat and the kiosk’s outer shell ensuring that the application can easily restart in the unlikely event of a crash. If a failure occurs the kiosk restarts, reports errors to the admin and reports on the hardware status in real time. This allows peace of mind when deploying and updating large-scale rollouts.


  • Full self-service kiosks
  • Anti-vandal fully ventilated and secure
  • Keyboard and trackball
  • VOIP Facility
  • Full content management system


LamasaTech produced a number of kiosks that were able to perform various tasks efficiently. By implementing these kiosks, visitors were able to complete a range of actions independently. As a result, users were empowered to have the best experience possible and overall operational efficiency was increased. 

Allowing visitors to perform their tasks independently also increased the overall time efficiency as no staff are needed, this in turn reduces costs.


Content Management System, Interactive Kiosk, self-service kiosk, VoIP

Related Posts

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}