CASE STUDY: Airport in Saudi Arabia
Multi Touch Wayfinding Kiosks Transforms User Navigation and Experience
This leading airport in Saudi Arabia were looking for a solution that would allow visitors to easily find their way around the airport by utilising a digital wayfinding system. One of the main requirements for this project was the ability to edit the map and content on the kiosk and keep all information up to date.
LamasaTech designed, developed and delivered the full wayfinding system and supplied and installed the multi touch kiosks. The system was equipped with a complete content management system allowing the airport staff to edit the map and information from their PC. This ensured that all information was accurate at all times giving the customer the best possible service. Staff were also able to control updates to the system and ensure these were set for their least busy times as not to disrupt the flow. The system also showed advertising and promotional messaging when the map was not in use, making the most of the kiosk as a whole.
These kiosks were equipped with a control management system. This system controls the kiosk’s heartbeat and the kiosk’s outer shell ensuring that the application can easily restart in the unlikely event of a crash. If a failure occurs the kiosk restarts, reports errors to admin and reports on the hardware status in real time. This allows piece of mind when deploying and updating large scale roll outs.
- Multi touch kiosks
- Full wayfinding software package
- Full Content Management System
- Offline synchronisation functionality
- Ability to integrate with the fire alarm directing the user to the nearest exits
- All kiosks were anti vandal
- Full corporate branding and painted steel
The full multi touch system was a very successful project and the feedback received was extremely positive. By implementing the kiosks visitors could easily navigate their way around the airport quickly and efficiently. This improved the visitor experience and allowed easy navigation independently throughout the airport.